Fashion Support Consultant - (French speaking) - Onsite - IN02

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Fashion Support Consultant, you will:

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience

• Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)

• Maintain up-to-date knowledge of products, services, and systems

• Identify and escalate complex cases when needed to ensure effective resolution

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in French with an advanced level of English

• Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)

• Feel comfortable working in a customer service environment

• Have strong customer care skills, including active listening and problem-solving

• Take ownership of customer requests and follow them through to resolution or escalation

Don’t meet every requirement? No problem. We’re committed to building a diverse, inclusive, and authentic workplace. If you feel you’re a good fit, we encourage you to apply — we’ll do our best to find the right opportunity for you.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) fixed-term contract, Monday to Friday (09:00–18:00)

• Salary of €19,623.94 gross/year + up to €1.200 gross/year in bonus

• Great office location in Barcelona

• Referral bonus opportunities

• Fully paid training on the company and your project

• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.