Customer Support Officer (Dutch & French)

Role Overview:

Working closely with the Wealth Support - Manager, you will be supporting our customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.

Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).

The selected candidate should be willing to relocate to Malta.

Duties and responsibilities

• Attracting new customers by answering incoming calls and responding to customer emails

• Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem

• Providing customers with information about the Bank’s products and services

• Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure

• Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

• Native Dutch or French - Dutch/French-only speakers are also encouraged to apply. 

• Excellent verbal and written communication skills in English is a plus

• Previous experience in a customer service role will be considered an asset