Finnish-speaking iGaming Customer Service Specialist in Malta

Our client is growing! 

They are seeking to hire 1st Line Finnish & English Speaking Customer Service Agents

Working hours: Shift Basis, Monday to Sunday 
Reports To: Customer Support Manager

Key Responsibilities:

Customer Service (All Channels):

• Handle customer inquiries

• Provide 24/7 support across multiple brands, ensuring a consistent and professional experience for all customers.

• Adapt to the specific requirements and guidelines of each brand while maintaining high-quality service.

• Proactively identify and resolve issues, ensuring prompt resolutions and customer satisfaction.

• Keep accurate records of customer interactions, transactions, comments, and complaints.

• Collaborate with other departments to ensure timely resolution of customer concerns.

• Stay updated on product knowledge and company policies to provide accurate information to customers.

• Assist in creating and maintaining customer support documentation and resources in native language when/if required.

• Contribute to a positive team environment through collaboration, communication, and sharing best practices.

Skill-sets and Requirements:

• (Native or C1 level) Proficiency in both written and spoken English

• Native Proficiency in both written and spoken Finnish

• Exceptional attention to detail.

• Previous experience in Customer Support or similar roles.

• Familiarity with iGaming is advantageous.

• Strong communication and problem-solving skills.

• Ability to manage multiple tasks, prioritise workload, and meet deadlines in a dynamic work environment.

• Demonstrated patience and resilience in handling challenging situations with players.

• Proficient Computer literacy.

• Clear criminal record.

• Strong interpersonal skills to work effectively with team members, other departments, and third-party platforms.

• Ability to work on a shift based rotation.

• Familiarity with customer support tools and platforms, such as ticketing systems, chat software, and Slack would be considered an asset.

• Knowledge of Jira or similar issue-tracking systems for ticket escalation and resolution would be considered an asset.

• Willingness to adapt to rapidly changing priorities and business needs.

Benefits:

• Full Comprehensive Training, including but not limited to Customer Service Soft Skills, gambling and online casino general knowledge, Licenses, BO Systems.

• Supportive Environment: Work with an incredible team that values collaboration, innovation, and personal growth

• Remote working arrangement – ability to strike the right balance between work and personal life.

• Career Growth: Our client invests in your success and provides opportunities through different internal business verticals, for continuous learning and advancement.

• Quarterly Bonuses in addition to the Base Salary