Customer Service Representative - Spanish speaking

Who we are

flatexDEGIRO SE operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

Want to know what it’s like to work for flatexDEGIRO?

Check out our Instagram @lifeatflatexdegiro and meet the great people that makes us who we are! Do you already see yourself as part of this team? Apply!

As a Customer Service Representative you are the first point of contact for our customers. Your main goal is to ensure that all client requests are met in a way that ensures both positive customer experience and complete compliance with our policy, processes, and procedures. You are also the voice of our customers internally. Your role is to collaborate with various teams and departments in order to provide the best support whenever our clients need us.

This is what you will do

• As a Customer Service Representative, you will translate the client’s requests to the various departments that are responsible for the daily operations of DEGIRO;
• Support clients to open and maintain accounts by providing right information via E-Mail and Phone calls (mainly Inbound).
• You will assist our customers during the entire customer lifecycle, starting from the moment they become prospects until the moment they are fully using their accounts (onboarding, KYC and EDD);
• When customers are fully ready to invest their assets, you will assist them with the platform, corporate actions, transfers (pension, portfolio, and money), trading disputes, the risk model, amongst many others;
• You will communicate between the different departments which secure the operations within the international organization of the flatexDEGIRO group, where DEGIRO is a part. You will use your communicative skills in an international atmosphere on a large diversity of subjects.
• Ensure that all provided information is accurate, valid, and complete by using the correct methods and tools according to your training.
• A steep learning curve is expected, whereby flatexDEGIRO provides an intensive training program and coaching on the job.

You Bring us these skills

• Bachelor's degree in Finance, Business Management, Economics, Hospitality, Law, or Humanities;
• Native-level Spanish speaker is a must-have;
• Maintaining a positive, empathetic, and professional attitude toward customers at any given time.
• Fluent in English;
• 0 – 2 years of experience;
• Good understanding of financial products and affinity with the financial markets;
• An entrepreneurial mindset;
• Hands-on, ability to get things done.
• Energetic team player with excellent communication skills;
• Willing to relocate to Sofia, Bulgaria

Interested? This is what we offer you:

• Promise of a good work-life balance
• 30 days paid leave
• Personal and professional development with access to relevant courses
• Opportunities for career development
• Additional health insurance Luxe package (covering children under 18, dental and vision care)
• Best Doctors’ health insurance providing access to the best medical treatment worldwide
• A challenging full-time job in an international and fast-growing company;
• A competitive salary
• EUR/€ 102,- Food vouchers per month net
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

You get the freedom to work flexible. Meaning you don't have to work in our office every day, but we like it if you do of course! It's fun to come in and mingle with your colleagues. There is also fruit, good coffee, drinks & snacks every day. Our beautiful and modern office is located in the iconic Millennium Center Building at the heart of Sofia that is conveniently next to Nation Palace of Culture (NDK) station.

To make working from home comfortable we offer a 25 EUR internet allowance, provide a company laptop and many options to make your work@home comfortable, such as a chair, screen and headphones. And last but not least: a fully covered Sports card we provide is an easy way to get into shape!

Want to invite your friends to work for us as well? A generous referral bonus will be yours if they get hired, so spread the word once you start.

All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or any other legally protected status. flatexDEGIRO is an Equal Opportunity Employer.

flatexDEGIRO Sofia Branch

Andreas Klinder

Corporate Recruiter