Customer Support Specialist with German – Focus on Chat Communication – Home Office

Customer Support Specialist with German – Focus on Chat Communication – Home Office

About Us:

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role

Become part of one of our largest and most successful projects for a global leader in online shopping.

In this role, you will support customers primarily through live chat and phone, helping them with product and technical inquiries related to items available through the online shop.

The position offers a 100% remote working model from anywhere within Bulgaria. For candidates currently based abroad, remote work is possible after relocation to Bulgaria.

Key Responsibilities

· Answer customer inquiries primarily via live chat and phone.

· Guide customers through device and product troubleshooting, including electronics, household appliances, and smart home products.

· Use internal tools to resolve customer inquiries while following the client’s communication standards, processes, and quality guidelines.

· Escalate complex inquiries to the appropriate departments when needed.

🧠 What We’re Looking For

Must-have:

· Very good German language skills at B2 level or above, especially in written communication.

· Excellent computer skills and the ability to adapt quickly to new systems.

· Customer-oriented mindset, independence, reliability, and high self-motivation.

· Willingness to work flexible shifts, including evenings and weekends.

Nice-to-have:

· Interest in technical products and enthusiasm for troubleshooting.

· Quick comprehension and accuracy in written communication.

🎁 What You’ll Get

Compensation & Benefits:

• Competitive salary and monthly performance-based bonuses.

• Health and social insurance.

• Food vouchers.

• 21 days of paid annual leave.

• Full-time structured and paid onboarding and training based on international standards.

Work Environment:

• 100% Home Office – remote from anywhere within Bulgaria

• Flexible shift models: 4-, 6-, or 8-hour shifts.

• Operating hours: Monday to Sunday, between 07:00 and 01:00.

Growth & Development:

Diverse development opportunities within a growing international company, as well as team-building events, recognition, and awards for outstanding performance.

🚀 Ready to Apply?

Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.