Digital Trust and Safety Specialist with Polish and English

*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

Why you’ll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia

• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey

• Vibrant chill & gaming zones to recharge and have fun

• Join our Polish community and be part of an incredible, friendly team

• 50+ benefits and services to choose from

• Additional health insurance

• Employee Рeferral Program: Refer your friends and get an additional bonus

We offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Welcome bonus - €1,500 (For candidates starting in June)

• Supermarket vauchers

• Fully paid training 

• Stable job and career development opportunities

• Attractive salary

As a Digital Trust and Safety Specialist with Polish and English, you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies

• Take prompt and appropriate action on information that violates guidelines or poses risks

• Stay updated on internal policies to ensure accurate implementation

• Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:

• High attention to detail 

• Comfortable processing sensitive information

• Strong ability to defend decisions and provide context with logical reasoning

• Ability to identify patterns in behavior to enhance decision-making

• Strong organizational and time management skills to deal with shifting priorities and high volumes of work

• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Polish

• B2 or higher English language skill 

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.