Player Support Specialist for Supercell Games Account with German and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

TELUS Digital Bulgaria is looking for passionate player support specialists for Supercell Account.

Join our growing TELUS team supporting Clash of Clans, Clash Royale, Brawl Stars, Hay Day & Boom Beach - get the job you will enjoy!

A typical day:

• Be every player’s trusty advisor

• Respond to gamers' queries by email and chat

• Identify and assess customers’ needs to achieve satisfaction

Sounds good, right?

If you have:

• Fluency in German and a good command of English

• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset

• Player empathy and understanding a player’s perspective when tackling their issues

• Understanding of Player Support

• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Fully paid training 

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.