Spotify Non-Voice Support with German and English (Remote within Bulgaria) - Fixed Term Contract

About Us:

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role

We’re looking for motivated Customer Service Professionals with German and English to join our team supporting Spotify, a leading global music streaming platform.

You’ll help users through email and chat, working in a positive, international, and collaborative environment from the comfort of your home anywhere in Bulgaria.

This is a fixed-term position from 6 November to 23 December, with no phone calls involved.

✅ Key Responsibilities

• Provide email and chat support to platform users.

• Answer common “how-to” questions and frequently asked questions.

• Assist with account management and payment-related issues.

• Guide users through troubleshooting steps with patience and clarity.

🧠 What We’re Looking For

Must-have:

• Fluency in German and English, both at C1 level.

• Valid authorization to work in Bulgaria.

• Availability to work flexible shifts, including weekends.

• Excellent written communication skills.

• A positive attitude and strong problem-solving skills.

Nice-to-have:

Previous customer service experience.

🎁 What You’ll Get

Compensation & Benefits:

• Performance bonuses.

• Food vouchers.

• Partially covered Multisport card.

• Digital HR services and 24/7 psychological support.

• Recognition and referral programs.

Work Environment:

• Fully remote training and work from anywhere in Bulgaria.

• Comprehensive training to prepare you for the role.

• Flexible shifts, including weekends.

• Fully digital onboarding and contract signing.

• Experience supporting a global music streaming platform in an inclusive, international team.

• Engaging employee events and wellness initiatives.

🚀 Ready to Apply?

Help us deliver exceptional support to music lovers around the world. Apply now and join our team for this seasonal opportunity!