Community Support Specialist (Dutch Native)

Community Support Specialist (Dutch Native)

Location: Valencia, Spain (Relocation Support Provided)

Imagine This

You start your day in a sunny office in Valencia.
You speak Dutch.
You’re the first point of contact for guests—handling reservations, answering questions, and creating memorable experiences.

No scripts. No cold outreach.
Just genuine conversations that turn guests into loyal fans.

About the Role

We are working on behalf of an innovative, fast-growing hospitality and co-living brand that’s redefining how people stay, work, and connect across Europe.

As a Community Support Specialist, you’ll play a key role in delivering outstanding guest experiences while supporting reservations and day-to-day operations across multiple locations.

What You’ll Be Doing

• Delivering exceptional guest support via phone, email, chat, and social channels

• Managing individual reservations and handling related inquiries

• Following structured processes and daily tasks to ensure accuracy and consistency

• Handling guest requests and administrative tasks while ensuring data privacy compliance

• Using systems such as PMS and CRM tools to manage bookings and interactions

• Leveraging modern tools, including AI, to enhance efficiency and personalisation

• Providing clear, friendly, and helpful advice on services, products, and experiences

• Collaborating with colleagues to deliver a seamless guest journey

• Supporting both customer satisfaction and commercial outcomes

What You Bring

• Fluency in Dutch and a good level of English

• 0–2 years of experience in customer service, hospitality, or a similar role

• A friendly, service-oriented, and solution-focused mindset

• Strong communication skills with great attention to detail

• Confidence working with technology and learning new tools quickly

• Ability to thrive in a fast-paced, guest-first environment

Why This Role Stands Out

This is more than just a support role:

• You create meaningful, memorable guest experiences

• You play a direct role in shaping the customer journey

• You’re trusted with reservations and real customer impact

• You work in a dynamic, international environment

What’s in It for You?

• Competitive salary

• Live and work in sunny Valencia, Spain

• Breakfast and lunch provided at the office

• Spanish health insurance included

• Free Spanish language lessons

• Career development and growth opportunities

• Monthly social events, sports, and team activities

• Full relocation support to help you settle in seamlessly

Ready to Join?

If you love working with people, delivering great experiences, and want to build your career abroad, this is your opportunity to be part of something exciting.