Community Support Specialist (Italian Native)

Community Support Specialist (Italian Native)

Location: Valencia, Spain (Relocation Support Provided)

Imagine This

You start your day in a sunny office in Valencia.
You speak Italian.
You’re the first point of contact for guests—helping them with reservations, answering questions, and creating memorable experiences.

No scripts. No cold outreach.
Just genuine, meaningful conversations that turn guests into loyal fans.

About the Role

We are working on behalf of a fast-growing, international hospitality and co-living brand that’s redefining how people stay, work, and connect across Europe.

As a Community Support Specialist, you’ll play a key role in delivering outstanding guest experiences while supporting reservations and daily operations across multiple locations.

What You’ll Be Doing

• Providing exceptional guest support via phone, email, chat, and social channels

• Managing individual reservations and handling related inquiries

• Executing daily operational tasks following clear processes and guidelines

• Supporting guest requests while ensuring accuracy and data privacy compliance

• Using systems such as PMS and CRM tools to manage interactions and bookings

• Leveraging digital tools (including AI solutions) to improve efficiency and personalisation

• Offering clear, friendly, and helpful advice on services, products, and experiences

• Collaborating with team members to ensure a seamless guest journey

• Contributing to both customer satisfaction and business performance

What You Bring

• Fluency in Italian and a good level of English

• 0–2 years of experience in customer service, hospitality, or similar roles

• A friendly, service-oriented, and solution-focused mindset

• Strong communication skills with attention to detail

• A tech-savvy attitude and confidence in learning new systems

• The ability to thrive in a fast-paced, international environment

Why This Role Stands Out

This isn’t just another support role:

• You create meaningful, memorable guest experiences

• You play a key role in shaping the customer journey

• You’re trusted with reservations and real customer impact

• You work closely with a diverse, international team

What’s in It for You?

• Competitive salary

• Live and work in sunny Valencia, Spain

• Breakfast and lunch provided at the office

• Spanish health insurance included

• Free Spanish language lessons

• Career growth opportunities in an international environment

• Monthly team events, sports, and social activities

• Full relocation support to help you settle in smoothly

Ready to Apply?

If you’re passionate about delivering great experiences, love working with people, and want to build your career abroad, this is your chance to be part of something exciting.