Customer Experience Specialist (Dutch Native)

Customer Experience Specialist (Dutch Native)

Location: Valencia, Spain (Relocation Supported)

Behind the Brand:

We are working on behalf of an innovative fintech start-up that is redefining the way people pay. Their solution allows customers to split purchases into three manageable payments—making everyday spending more accessible without encouraging financial risk.

At their core is a strong mission: to protect financially vulnerable consumers. By leveraging advanced real-time creditworthiness technology, they ensure responsible lending decisions in milliseconds—setting a new standard in the Buy Now, Pay Later space.

The Role: How You’ll Make an Impact

As a Customer Experience Specialist, you’ll be at the heart of delivering exceptional service and shaping customer journeys.

Your responsibilities will include:

• Supporting customers via phone, email, and live chat

• Handling queries around refunds, payment cancellations, and account issues

• Mediating disputes between customers and online merchants

• Troubleshooting issues and contributing to ongoing process improvements

• Driving KPIs such as customer satisfaction, response time, and resolution rates

• Identifying trends in customer feedback and collaborating on improvements

• Enhancing customer journeys through process mapping and optimisation

• Staying up to date with policies, regulations, and product updates

What You’ll Bring (The WOW Factor)

• Native-level Dutch and fluent English

• Strong communication and interpersonal skills

• A proactive, solution-oriented mindset

• A passion for fintech and continuous learning

• Previous experience in customer service or a similar role

• Ability to think creatively and resolve customer challenges effectively

• Bonus: A background in finance or technical environments

What’s in It for You?

• A career-defining opportunity in sunny Valencia, Spain

• A dynamic, high-performance scale-up culture

• The chance to work in a rapidly growing fintech environment

• A diverse, international team of motivated professionals

• Clear opportunities for personal and professional growth

• Daily healthy breakfast and lunch options

• A comprehensive benefits package including:

  • Spanish language classes

  • Fitness boot camps

  • Regular social and team-building events

• Full relocation support including:

  • Assistance with Spanish administration

  • Guidance on settling in locally

  • Access to Spanish health insurance

Ready to be part of something exciting?

If you’re passionate about customer experience, fintech innovation, and living abroad, this could be the opportunity you’ve been waiting for.