Customer Experience Specialist (Dutch Native)

Customer Experience Specialist (Dutch Native)

Location: Valencia, Spain (Relocation Support Provided)

Imagine Your Next Chapter

You start your day in sunny Valencia, working in a fast-paced, international environment.
Your role combines problem-solving, communication, and coordination—helping customers bring their projects to life.

Every day is different, with a mix of customer interaction, operational coordination, and continuous improvement.

About the Role

We are working on behalf of a fast-growing digital platform transforming how custom-made building materials are designed and ordered.

Focused on simplicity, innovation, and efficiency, the company supports contractors, businesses, and DIY enthusiasts by offering a seamless ordering experience for tailor-made products.

As a Customer Experience Specialist, you’ll play a key role in ensuring smooth operations and exceptional service from order to delivery.

What You’ll Be Doing

• Handling first-line customer inquiries via phone, email, and ticketing systems

• Checking and validating orders to ensure accuracy

• Coordinating with service teams and production partners to resolve issues quickly

• Managing customer tickets and keeping clients informed with proactive updates

• Responding to quote requests and following up with suppliers

• Coordinating incoming orders and ensuring timely production planning

• Following up with customers post-delivery to gather feedback and improve service

• Identifying trends and contributing to process improvements

• Acting as the central point of contact across customers, suppliers, and internal teams

What You Bring

• Native-level Dutch (additional languages such as German are a plus)

• Strong communication skills and a customer-focused mindset

• Affinity with the construction, technical, or building sector

• Problem-solving ability and a proactive approach

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks and priorities efficiently

• A drive to improve processes and enhance customer experience

Why This Role Stands Out

This role offers more than just customer support—you’ll be:

• Working at the intersection of customer experience and operations

• Gaining exposure to technical products and supply chain processes

• Playing a key role in delivering a seamless end-to-end customer journey

• Contributing directly to improving processes and service delivery

What’s in It for You?

• Live and work in sunny Valencia, Spain

• Join a fast-growing, international scale-up environment

• Breakfast and lunch provided at the office

• Spanish health insurance included

• Free Spanish language classes

• Career development opportunities and growth paths

• Monthly events, sports activities, and social gatherings

• Full relocation support, including administrative guidance and settling-in assistance

Ready to Build Your Future?

If you enjoy problem-solving, working with customers, and being part of a dynamic, growing environment—this is your opportunity to take the next step in your career while enjoying life in Spain.