Customer Experience Specialist - Online Payment Platform (Dutch Native)

Customer Experience Specialist - Online Payment Platform (Dutch Native)
Location: Valencia, Spain (Relocation Support Provided)

Your Next Adventure Starts Here

Imagine starting your day in sunny Valencia, working in a fast-growing international environment where innovation, collaboration, and personal growth are at the heart of everything.

We are hiring on behalf of an innovative online payment platform that is redefining how people manage money—making financial services simpler, smarter, and more enjoyable for millions of users across Europe.

About the Role

As a Customer Experience Specialist, you’ll be the voice of the customer—ensuring every interaction is seamless, supportive, and solution-focused. You’ll combine empathy, problem-solving, and efficiency to deliver an outstanding experience across multiple touchpoints.

How You’ll Make an Impact

• Supporting customers by identifying needs and delivering effective, tailored solutions

• Responding across channels including chat, email, and phone

• Balancing speed and efficiency with high-quality service delivery

• Providing accurate and clear information using the right tools and processes

• Assisting new customers with onboarding and ensuring a smooth account setup

• Investigating payment disputes and resolving customer issues end-to-end

• Identifying potential fraud indicators and escalating concerns when needed

• Proactively sharing insights to improve internal processes and customer journeys

What You Bring

• Native-level Dutch and a strong level of English

• Excellent communication skills with a customer-first approach

• Strong problem-solving abilities and attention to detail

• A proactive mindset and ability to work in a fast-paced environment

• Interest in fintech, payments, or digital banking

• Previous experience in customer support or similar roles is a plus

• Ability to balance productivity with quality and customer satisfaction

Why You’ll Love This Role

• Be part of a high-growth fintech environment shaping the future of finance

• Work with a product used by millions of customers across Europe

• Join an international, ambitious, and supportive team

• Develop your skills in a dynamic, fast-paced scale-up setting

What’s in It for You?

• Live and work in sunny Valencia, Spain

• Breakfast and lunch provided at the office

• Spanish health insurance included

• Free Spanish language classes

• Career development opportunities and growth paths

• Monthly team events, socials, and fitness activities

• Full relocation support, including help with administration and settling in

Ready to Apply?

If you’re passionate about customer experience, fintech, and working in an international environment, this is your opportunity to take your career to the next level.