Spanish Customer Experience & Tech Support Advisor (Flexible Hours)

About Us:

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯 About the Role

Join our team as a Spanish Customer Experience & Tech Support Advisor and support customers of one of the world’s leading consumer technology brands.

In this role, you will help Spanish-speaking customers get the most out of their devices and smart technology by providing guidance, troubleshooting support, and an excellent customer experience.

No previous technical support experience is required — we will provide you with the training and support you need to succeed.

✅Key Responsibilities

· Provide customer support via phone and email in Spanish and English.

· Assist customers with product setup and troubleshooting.

· Resolve connectivity and basic technical issues related to devices and smart technology.

· Deliver an outstanding customer experience during every interaction.

🧠 What We’re Looking For

Must-have:

· Spanish proficiency at B2 level.

· English proficiency at B2 High (B2H) / C1 level.

· Excellent communication and customer service skills.

· Positive attitude, willingness to learn, and availability to work from our office in Sofia.

Nice-to-have:

· Interest in technology and consumer electronics.

· Basic knowledge of Wi-Fi, mobile devices, or connectivity.

🎁 What You’ll Get

Compensation & Benefits:

• Competitive salary.

• Additional health and life insurance.

• Meal vouchers.

• Fully paid training and onboarding.

• 21 days of paid annual leave.

• Company-paid lunch in the office three days per week.

• Employer-sponsored professional certifications to support your skills and career development.

Work Environment:

• Onsite – Sofia.

• Flexible schedule with a choice of 6- or 8-hour shifts.

• Working hours: Monday to Sunday, between 10:00 and 19:00.

• Permanent employment contract.

• Modern office and international work environment.

Growth & Development:

You will have access to ongoing learning opportunities, professional certifications, clear career progression, and internal promotion opportunities within Sutherland.

🚀 Ready to Apply?

Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.