Spotify Non-Voice Support with French and English (Remote within Bulgaria) - Fixed Term Contract

About Us:

For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

🎯About the Role

We are looking for motivated Customer Support Advisors to join our team supporting Spotify – the world’s leading music streaming platform. If you are ready to work in a fully international, positive, and collaborative environment from the comfort of your home, wherever you are located in Bulgaria, this opportunity could be for you.

With over 422 million monthly active users across more than 180 countries, Spotify is a global leader in digital music streaming. The platform provides access to more than 82 million songs and podcasts, combining free and premium features. Join us in supporting this dynamic global user base!

• Contract type: Fixed-term contract from November 2 to December 23

• Work model: Fully remote from Bulgaria

✅ Key Responsibilities

• Provide customer support via email and chat (no phone calls!)

• Answer frequently asked “how-to” questions

• Assist users with account management and payment-related queries

• Guide users through troubleshooting steps with patience and clarity

🧠 What We’re Looking For

• Fluent French (C1) and English (C1)

• Valid EU work authorization – required to work in Bulgaria

• Availability to work flexible shifts, including weekends

• Previous customer service experience is an advantage but not required

• Excellent communication skills

• Positive attitude and a strong problem-solving mindset

🎁 What You’ll Get

• 100% remote work and training from anywhere in Bulgaria

• Food vouchers and partially covered Multisport membership

• Performance-based bonuses

• World-class training and career development opportunities

• Digital HR services and 24/7 psychological support

• Fully digital onboarding and contract signing

• Employee recognition and referral programs

• Engaging employee events and wellbeing initiatives

• Learning platforms and support for professional certifications

• Exposure to a global business and an inclusive, multicultural environment