Dutch & Flemish Technical Support Team Leader | Based in Portugal | Join Our International Team

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Dutch/Flemish-speaking Team Leader to join an exciting international project in Lisbon, Portugal.

If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;

• Monitoring team performance and ensuring KPIs and quality targets are achieved;

• Providing regular feedback, coaching sessions, and performance reviews;

• Supporting the team with complex technical escalations;

• Collaborating with Operations, Quality, and Training teams to improve performance;

• Promoting a positive, customer-focused, and high-performing team culture.

What we're looking for

• Native or fluent Dutch/Flemish (C1/C2);

• Good command of English;

• Minimum 2 years of experience in Technical Support;

• Previous experience as a Team Leader, Supervisor, or Senior Agent with leadership responsibilities;

• Strong coaching and people management skills;

• Excellent communication and problem-solving abilities;

• Experience working in a KPI-driven environment.

What we offer

• Join a growing international project;

• Competitive salary and benefits package;

• Paid onboarding and continuous training;

• Career development opportunities;

• Dynamic and multicultural work environment;