Spanish Technical Support Team Leader | Based in Portugal | Join Our International Team

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Spanish-speaking Team Leader to join an exciting international project based in Lisbon, Portugal.

If you're passionate about leading people, driving performance, and delivering exceptional technical support, we'd love to hear from you!

Your role:

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;

• Monitoring team performance and ensuring KPIs and quality targets are achieved;

• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;

• Supporting the team with complex technical escalations;

• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;

• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for:

• Native or fluent Spanish (C1/C2);

• Good command of English;

• Minimum 2 years of experience as a Team Leader in a Technical Support environment;

• Strong leadership, coaching, and people management skills;

• Excellent communication and problem-solving abilities;

• Experience working in a KPI-driven environment.

What we offer:

• Opportunity to join a growing international project;

• Competitive salary and benefits package;

• Paid onboarding and continuous training;

• Career development opportunities;

• Dynamic and multicultural work environment;