Technical Support Team Leader | Lead a High-Performing Team in Lisbon

Are you an experienced Team Leader with a strong background in Technical Support?

We're looking for a Portuguese-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.

If you're passionate about leading teams, driving performance, and delivering an outstanding customer experience, this is your opportunity!

Your role

As a Technical Support Team Leader, you will be responsible for leading, coaching, and developing a team of Technical Support Advisors while ensuring service excellence and achieving operational KPIs.

Your main responsibilities include:

• Leading, motivating, and coaching a team of Technical Support Advisors;

• Monitoring team performance and ensuring KPIs and quality targets are achieved;

• Conducting regular one-to-one meetings, coaching sessions, and performance reviews;

• Supporting the team with technical escalations and complex cases;

• Collaborating with Operations, Quality, and Training teams to drive continuous improvement;

• Creating a positive, customer-focused, and high-performing team environment.

What we're looking for

• Native or fluent Portuguese (C1/C2);

• Good command of English;

• Minimum 2 years of experience as a Team Leader in a Technical Support environment;

• Strong leadership, coaching, and people management skills;

• Excellent communication and problem-solving abilities;

• Experience working in a KPI-driven environment.

What we offer

• Opportunity to join a growing international project;

• Competitive salary and benefits package;

• Paid onboarding and continuous training;

• Career development opportunities;

• Dynamic and multicultural work environment;